Conversation Design and Branch Logic

Lessons

• Structuring a welcome message that segments fasttextOpen
• Asking one question at a time without losing momentumtextOpen
• Branching by problem, urgency, and budgettextOpen
• Handling free-text replies without breaking the flowtextOpen
• Designing fallback paths for silence and confusiontextOpen
• Preventing loops, dead ends, and over-qualificationtextOpen
• Writing buttons and options people can choose quicklytextOpen
• Ending conversations cleanly when fit is lowtextOpen