Module 3: Conversation Flow Design & Decision Trees

Lessons

• Welcome Messages That Segment FasttextOpen
• First-Principles of Conversational UX: Reducing Reading Friction and Cognitive FrictiontextLocked
• Asking One Question at a TimetextOpen
• Branching Architecture: Crafting Deterministic Decision Trees Without Dead EndstextLocked
• Branching by Pain, Budget, and UrgencytextOpen
• Quick-Replies vs. Free Text: When to Constrain and When to Allow Open InputstextLocked
• Recovery Paths for Silence and ConfusiontextOpen
• State Machines and Session Variables: Tracking Prospect Context Across TurnstextLocked
• Designing Forgiving Fallback Paths: Graceful Recovery from Ambiguous InputstextLocked
• Module 3 Mid-Term Knowledge Check: Branch Logic & Flow UXquizLocked
• Pacing and Cadence: Utilizing Typing Indicators and Message Chunking EffectivelytextLocked
• Mobile Responsive Flow Adaptations: Optimizing for Thumb Navigation and Small DisplaystextLocked
• Flow Auditing: Identifying Drop-Off Bottlenecks Using Step-by-Step Funnel AnalyticstextLocked
• Module 3 Final Capstone: Building an Airtight Conversational Flow PrototypequizLocked