Module 11: Privacy Compliance, Consent Architecture & Risk Mitigation (GDPR/CCPA)

Lessons

• Writing privacy disclosures people will actually understandtextOpen
• Global Data Privacy Regulations Overview: GDPR, CCPA/CPRA, and Emerging AI ActstextLocked
• Collecting and storing conversation data responsiblytextOpen
• Consent Architecture in Chat: Explicit Opt-Ins vs. Implicit Legitimate InteresttextLocked
• Handling regulated, sensitive, or personal information safelytextOpen
• Cookie Consent Synchronization: Ensuring Chat Widgets Respect OneTrust and Cookiebot StatetextLocked
• Setting escalation rules for complaints, refunds, and legal risktextOpen
• Automated PII Scrubbing: Removing Credit Cards, SSNs, and Sensitive Data from LogstextLocked
• Designing consent-aware follow-up messagingtextOpen
• Data Subject Access Requests (DSAR): Handling Right-to-be-Forgotten Requests in Chat PlatformstextLocked
• Preventing the bot from making promises the business cannot keeptextOpen
• Module 11 Mid-Term Knowledge Check: Privacy Compliance & Risk ControlsquizLocked
• Building audit trails for critical commercial conversationstextOpen
• Data Retention and Deletion Policies: Setting Automated Purge Schedules in Intercom/DrifttextLocked
• Running a pre-launch risk review for every new bottextOpen
• AI Transparency Requirements: Complying with Bot Disclosure and AI Identity MandatestextLocked
• Security Audits and Penetration Testing: Hardening Chat API Webhook EndpointstextLocked
• Module 11 Final Capstone: Conducting a Comprehensive Chatbot Compliance AuditquizLocked