Team Operations and Scaling

Lessons

• Assigning ownership across marketing, sales, support, and opstextOpen
• Building a transcript review process that produces actiontextOpen
• Creating SLAs for human takeover and response windowstextOpen
• Training sales teams to use chatbot context in live callstextOpen
• Retiring old branches as the business changestextOpen
• Cloning winning flows across offers without copying mistakestextOpen
• Planning seasonal campaigns and temporary bot changestextOpen
• Building a dashboard the whole team can trusttextOpen